Return & Exchange Policy
At Bopenski, we take pride in our products and want you to be completely satisfied. If you are not completely satisfied for any reason, please return the unused merchandise within 30 days from date of purchase for a full refund or exchange (minus a 10% restocking fee). A refund will be applied to the original form of payment, or if requested, an exchange item will be promptly sent.
If your item arrives damaged, please keep all boxes and packing materials and immediately contact Customer Service at 1-817-754-1805 for further instructions.
**Note: Items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
To return a product purchased from our site to receive a refund or exchange:
1) Call us to obtain a RA # (Return Authorization #) by contacting the Customer Service Department at 1-817-754-1805 or email email@example.com
2) Package the item along with all original packing materials and accessories. Package MUST include:
3) Ship merchandise back to:
4) Refunds/Exchanges will NOT be processed without the above information.
Customer is responsible for paying shipping to return merchandise. Items must be sent prepaid. We cannot accept COD or bill recipient shipments. Return shipping is not reimbursable. We suggest sending your return via Fed Ex Ground, insured parcel post, or UPS Ground via trackable method. Bopenski is not responsible for lost shipments.
Package will not be accepted without RA# CLEARLY written on outside of box.